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Delivering Insurance Services

Delivering Insurance Services
AIS 25
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Learn improvement principles that can help you attract and retain clients.

Passing only the Delivering Insurance Services (AIS 25) course earns a certificate of completion.


  • The Nature of the Insurance Business
  • Customer Identification
  • What Customers Want
  • The Voice of the Customer
  • Key Processes
  • The Process Improvement Model
  • Process Improvement Tools
  • Leadership, Teamwork, and Organizational Structures
  • Checking on Progress

Course Level


Suggested Self-Study Time

3-5 weeks



Get the Tools You Need to Succeed

Each course is supported with textbooks, practice exams and more

Bottom-Line Benefits

Demonstrate your value to your customers.

Better serve your clients with an enhanced understanding of customer needs and motivations. 

Effectively apply best practices to your everyday work.

Increase your productivity and efficiency by learning how to identify and improve key business processes.

Enhance your professional image.

Provide quality customer service by effectively monitoring and adjusting to change.  


“From my perspective as a hiring manager, these designations are a window into an individual's work ethic and clearly demonstrate an ability and a drive that is needed to excel in today's demanding environment...”

Jeff Cruey, CPCU, CIC, ARe, AU, AMIM 
Vice President—Commercial Lines
Ohio Casualty Insurance Co. 


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