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Delivering Insurance Services
Learn improvement principles that can help you attract and retain clients.
Passing only the Delivering Insurance Services (AIS 25) course earns a certificate of completion.
- The Nature of the Insurance Business
- Customer Identification
- What Customers Want
- The Voice of the Customer
- Key Processes
- The Process Improvement Model
- Process Improvement Tools
- Leadership, Teamwork, and Organizational Structures
- Checking on Progress
Suggested Self-Study Time
- Access The Institutes’ Course Study Calculator for a more specific recommended study time.
“From my perspective as a hiring manager, these designations are a window into an individual's work ethic and clearly demonstrate an ability and a drive that is needed to excel in today's demanding environment...”
Jeff Cruey, CPCU, CIC, ARe, AU, AMIM
Vice President—Commercial Lines
Ohio Casualty Insurance Co.