Claim Principles and Practices for Public Adjusters | The Institutes

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Claim Principles and Practices for Public Adjusters

Claim Principles and Practices for Public Adjusters
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Learn technical claim handling skills and techniques.


Segment A Topics:

  • Claims function and professional ethics
  • Claims handling process
  • Communicating effectively
  • Dealing with fraud


Segment B Topics:

  • Investigating claims
  • Documenting claims
  • Negotiating claims
  • Litigating claims

Course Level


Suggested Self-Study Time

4-6 weeks



Get the Tools You Need to Succeed

Each course is supported with textbooks, practice exams and more

Bottom-Line Benefits

Confidently handle complex claims.

Improve your technical claim handling skills by building a strong foundation in various investigation techniques.

Enhance customer satisfaction and retention.

Develop the communication and negotiation skills needed to effectively interact with your clients.

Demonstrate your commitment to your career.

Make better coverage dispute decisions with in-depth knowledge of common property insurance policies.


“Institutes courses teach you how to apply fundamentals to everyday situations, giving you the foundation you need to be able to learn on the job.”



Richard A. Riley, CPCU, ARM, AIM
Vice Chairman and CEO, Retired
WNC First Insurance Services


Study Options


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