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Agency Operations and Sales Management
Learn how to build strong customer relationships.
AAI 83 Segment A Topics:
- Agency formation and environment
- Organizational management
- Agency sales management
- Personal production plans
AAI 83 Segment B Topics:
- Producer-insurer relations
- Public image of the insurance agency
- Agency growth and customer communications
- Market segmentation and target marketing
AAI 83 Segment C Topics:
- Managing agency information technology
- Agency customer service management
- Agency financial management
Suggested Self-Study Time
- Access The Institutes’ Course Study Calculator for a more specific recommended study time.
"AAI is a manual for operating an agency..."
Brian Francis, ARM, AAI
Property & Casualty Solutions