“Professional development with The Institutes opens up doors and expands the horizon of opportunities available to you. Institutes designation programs and courses teach you how to think more broadly and in the process help you gain recognition from your peers and management.”

Randall Clinger, CPCU, ARe
Vice President, Head of Marketing Communications
Swiss Re America Holding Corporation

NEW! Liability Claim Practices Suite

The Liability Claim Practices Suite provides a thorough examination of the principles of liability claim practices. After completing the Liability Claim Practices courses, you´ll have a complete understanding of different liability coverage issues and of the handling of coverage disputes.

Available Liability Claim Practices courses are listed below. Click each course name for information and a list of topics covered. For your convenience, you can take one, a few, or all of these courses. The choice is yours!

Overview of Liability Claims
Topics covered in this course include introduction to liability claims, the liability claims process, and more.

Coverage Issues for Automobile Insurance
Topics covered in this course include how court decisions affect coverage, definitions in auto policies, and more.

Coverage Issues With Homeowners and Commercial Liability Policies
Topics covered in this course include coverage issues common to the commercial general liability and homeowers policies, and more.

Avoiding and Handling Coverage Disputes
Topics covered in this course include mistakes in coverage decisions, investigation under a reservation of rights, and more.

Determining Legal Liability
Topics covered in this course include torts, bailments, vicarious liability, and more.

Investigating Liability Claims
Topics covered in this course include scientific evidence, physical (real) evidence, and more.

Evaluating and Valuing Liability Claims
Topics covered in this course include nature of liability claim evaluations, factors affecting liability awards, and more.

Settling Liability Claims
Topics covered in this course include alternative methods for settling liability claims, settlement agreements, and more.

Managing Litigation
Topics covered in this course include costs of litigation, litigation management techniques, and more.

Auto Liability Claims
Topics covered in this course include the initial phase of the claim, analyzing auto law and liability, and more.

Premises Liability Claims
Topics covered in this course include negligence in premises liability claims, dog-bite claims, and more.

Product Liability
Topics covered in this course include product liability laws and concepts, application of product liability, and more.

We Recommend These Courses for: In-house claim adjusters, field claim adjusters, insurance litigators, senior customer service representatives, agency principals, and third-party administrators

Bottom-Line Benefits

  • Improve claim handling with an understanding of liability claim investigation, evaluation, valuation, and settlement techniques
  • Help reduce costs associated with coverage disputes by developing knowledge of common liability coverage issues

Level: Intermediate


Cost: $20 per Professional Development Hour (PDH). Information on Professional Development Hours (PDH) provided can be found here.

Phone: (800) 644-2101 (U.S. and Canada)
(610) 644-2100 (Outside the U.S. and Canada)
Fax: (610) 640-9576
Mail: The Institutes
720 Providence Road
Suite 100
Malvern, PA 19355-3433
Customer Service hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Standard Time.

For retail ordering information, contact Customer Service or shop online. Or take a look at our full catalog.

E-mail: CustomerSuccess@TheInstitutes.org
Phone: (800) 644-2101

Customer Service hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. eastern time.

Interested in corporate licensing information, volume discounts, or learning management system (LMS) compatibility? Contact The Institutes’ Regional Sales Executive in your area.


Quick Links
NEW! Liability Claim Practices Suite

“Professional development with The Institutes opens up doors and expands the horizon of opportunities available to you. Institutes designation programs and courses teach you how to think more broadly and in the process help you gain recognition from your peers and management.”

Randall Clinger, CPCU, ARe
Vice President, Head of Marketing Communications
Swiss Re America Holding Corporation

NEW! Liability Claim Practices Suite