Introduction to Claims

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Bottom-Line Benefits

  • Increase claim handling efficiency by being able to deliver consistent fundamental knowledge across the organization and functional areas
  • Gain confidence and a sense of accomplishment by learning essential claim handling concepts that help enhance productivity
  • Prepare for career-long professional development by building a strong foundation in basic claims principles

Level: Beginner

Exam Information: Introductory course exams are offered as exams-on-request (EOR) and can be administered in two ways. You can take the multiple-choice exam:

  1. By computer at an Institutes-approved on-site testing location or at a Prometric Testing Center during one of The Institutes’ four testing windows.
  2. As a pen-and-paper exam at your workplace at any time.

The Introduction to Claims exam consists of 50 objective questions and examinees have two hours to complete it. When you pass the exam, you’ll earn a Certificate of Completion to show your commitment to professional development.

Introduction to Claims Topics:

  • Insurance principles
  • The claim function
  • Factors affecting the claim environment
  • The claim process
  • Automobile first-party claims
  • First-party property claims
  • Liability claims
  • Workers compensation claims
Phone: (800) 644-2101 (U.S. and Canada)
(610) 644-2100 (Outside the U.S. and Canada)
Fax: (610) 640-9576
Mail: The Institutes
720 Providence Road
Suite 100
Malvern, PA 19355-3433
Customer Service hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Standard Time.
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Important InformationCourse Guides and textbooks are revised periodically. Check with Customer Success (800-644-2101) if you think you might use the study material(s) you ordered for an exam given beyond the date you selected above.

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