Location & Hours of Operation
The Institutes are located in Malvern, Pennsylvania, on the East Coast of the United States. We are in the Eastern Time Zone. Customer Service is open from 8:00 a.m. to 6:00 p.m. (Daylight Savings Time-0400 GMT; Eastern Standard Time-0500 GMT), Monday through Friday.
Contacting the Institutes
If you live in Canada, call Customer Service toll-free, (800) 644-2101. If you live anywhere else in the world, call our main number (610) 644-2100, fax (610) 640-9576, or e-mail firstname.lastname@example.org.
Purchasing Study Materials
All prices are in $US must be paid using a credit card (VISA, MasterCard, Discover, American Express, or Diners Club) or through a bank with a correspondent bank in the U.S. Shipping costs are higher for international orders.
The Institutes routinely ship international packages marked "Deliver Duty Unpaid." This means that the customer has made payment arrangements with the Institutes for the purchase price of the study materials, including shipping and handling charges, and that the customer is responsible for paying any duties and taxes assessed at the time of customs clearance.
All study materials are written in English and focus on the U.S. insurance industry and market. Certain materials are available in Chinese, French, Japanese, and Portuguese.
Due to increased fuel costs, please note that a UPS fuel surcharge will be added to all international orders. The surcharge fluctuates by month and will be included with the shipping charges.
International Exam Information
Designations offered by the Chartered Insurance Institute, Insurance Institute of Canada, and Insurance Institute of India waive certain courses in the CPCU program. See the CPCU course flyer for details.
Classes and Studying
The Institutes offer online classes for CPCU, AIC, and INS. The Insurance Institute of Switzerland offers select courses in English. Visit their Web site at www.insurance-institute.ch . Study groups may be offered elsewhere outside the U.S. Contact Customer Support for more information.