Increase Customer Satisfaction With Institutes Professional Development Solutions

Proven Knowledge

As the leader in delivering proven knowledge solutions that drive powerful business results for the risk management and property-casualty insurance industry, The Institutes are dedicated to helping customers meet their professional goals. Through an innovative approach, The Institutes assist professionals in gaining the knowledge they need to:

  • Enhance job performance
  • Drive strategic results
  • Better serve clients and the public

Powerful Results

By providing professionals with the knowledge they need to drive business results, The Institutes are ultimately enhancing their ability to ensure customer satisfaction. The connection between The Institutes’ knowledge solutions and the success of industry business can be seen in J.D. Power and Associates’ annual National Auto Insurance Customer Satisfaction study. A review of the 2015 results revealed that:

  • The top five companies from this study are among The Institutes’ most active customers, with an average of 15% of their employees participating in Institutes programs each year
  • The bottom five companies with the lowest satisfaction rates are among The Institutes’ least active customers, with an average employee participation rate of 7%

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