Negotiation

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Level: Intermediate

Why you need this course:
After completing this course, you'll be able to identify critical factors in negotiating claims.

Upon successful completion of this course, you should be able to:

  • Describe the four different styles of negotiation and which style is generally best suited for use by claim representatives.
  • Describe the steps in the claim negotiation process.
  • Explain how claimant negotiation variables and claim representative negotiation variables affect claim negotiations.
  • Describe the claim negotiation techniques that are the following:
    • Common to all parties
    • For use with unrepresented parties
    • For use with represented parties
    • Used by represented parties
  • Describe the negotiation techniques claim representatives should avoid and the reasons those techniques should be avoided.
  • Given a claim, identify the common pitfalls in claim negotiation and how to avoid them.

Cost: $20 per Professional Development Hour (PDH). Information on Professional Development Hours (PDH) provided can be found here.

Negotiation Topics Include:

  • Four different styles of negotiation and which style is generally best suited for use by claim representatives
  • Steps in the claim negotiation process
  • How claimant negotiation variables and claim representative negotiation variables affect claim negotiations
  • Claim negotiation techniques, such as those common to all parties, for use with unrepresented parties, for use with represented parties, and used by represented parties
  • Negotiation techniques claim representatives should avoid and the reasons those techniques should be avoided
  • Common pitfalls in claim negotiation and how to avoid them

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Malvern, PA 19355-3433
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Phone: (800) 644-2101

Customer Success hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. eastern time.

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