Investigation of Cause of Loss, Liability, and Damages

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Level: Intermediate

Why you need this course:
After completing this course, you'll be able to compile the information needed to make a determination of cause of loss and liability on a claim.

Upon successful completion of this course, you should be able to:

  • Describe the three bases for legal liability.
  • Explain why and how each of the following general investigative tools is used in claim handling:
    • Loss notice forms
    • Policy information
    • Statements
    • Diagrams, photos, and videos
    • Experts
    • Records and reports
    • Industry databases
    • Internet
    • Other investigative tools
  • Explain how a claim representative investigates cause of loss, liability, and amount of damage in an auto physical damage claim.
  • Explain how a claim representative investigates cause of loss, liability, and amount of damage in a property damage claim other than auto.
  • Explain how a claim representative investigates cause of loss, liability, and amount of damages in a bodily injury liability claim
  • Explain how a claim representative investigates compensability, liability, and benefits in a workers' compensation claim

Cost: $20 per Professional Development Hour (PDH). Information on Professional Development Hours (PDH) provided can be found here.

Investigation of Cause of Loss, Liability, and Damages Topics Include:

  • Three bases for legal liability
  • General investigative tools used in claim handling, including loss notice forms; policy information; statements; diagrams, photos, and videos; experts; records and reports; industry databases; the Internet; and other investigative tools
  • How to investigate cause of loss, liability, and amount of damage in an auto physical damage claim
  • How to investigate cause of loss, liability, and amount of damage in a property damage claim other than auto
  • How to investigate cause of loss, liability, and amount of damage in a bodily injury liability claim
  • How to investigate compensability, liability, and benefits in a workers' compensation claim

Phone: (800) 644-2101 (U.S. and Canada)
(610) 644-2100 (Outside the U.S. and Canada)
Fax: (610) 640-9576
Mail: The Institutes
720 Providence Road
Suite 100
Malvern, PA 19355-3433
Customer Success is available Monday through Friday, 8 a.m. to 6 p.m. eastern time.

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E-mail: CustomerSuccess@TheInstitutes.org
Phone: (800) 644-2101

Customer Service hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. eastern time.

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