Ethics and Professionalism

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Level: Intermediate

Why you need this course:
After completing this course, you'll be able to evaluate the resolution of an ethical dilemma.

Upon successful completion of this course, you should be able to:

  • Explain why ethics and professionalism are important to a claim representative.
  • Describe the ethical and professional dilemmas claim representatives can face.
  • Explain how codes of ethics and quality claim practices can promote high ethical and professional standards.
  • Given a claim, explain why a situation presents an ethical or a professional dilemma.

Cost: $20 per Professional Development Hour (PDH). Information on Professional Development Hours (PDH) provided can be found here.

Ethics and Professionalism Topics Include:

  • Why ethics and professionalism are important to a claim representative
  • Ethical and professional dilemmas claim representatives can face
  • How codes of ethics and quality claim practices can promote high ethical and professional standards
  • Why a situation may present an ethical or a professional dilemma

Phone: (800) 644-2101 (U.S. and Canada)
(610) 644-2100 (Outside the U.S. and Canada)
Fax: (610) 640-9576
Mail: The Institutes
720 Providence Road
Suite 100
Malvern, PA 19355-3433
Customer Success is available Monday through Friday, 8 a.m. to 6 p.m. eastern time.

For retail ordering information, contact Customer Service or shop online. Or take a look at our full catalog.

E-mail: CustomerSuccess@TheInstitutes.org
Phone: (800) 644-2101

Customer Service hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. eastern time.

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