NEW! Accredited Customer Service Representative (ACSR)—Personal Lines Track

ACSR Personal Track Bottom-Line Benefits

  • Improve efficiency by accurately identifying and assessing personal loss exposures
  • Support agency profitability with an enhanced ability to recommend coverages that properly protect an individual's home, car, and other valuable property from loss
  • Increase value to your agency and producers with better decision-making and problem- solving skills

Level: Beginner

ACSR 1—Homeowners Insurance
  • Homeowners Policy Components and Section I—Property Coverages
  • Additional Coverages, Perils, Exclusions, and Conditions
  • Section II—Liability Coverages, and Section I and II—Conditions
  • Endorsements
ACSR 2—Personal Automobile Insurance
  • Liability, Medical Payments, and Uninsured Motorists Coverage
  • Physical Damage, Insured Duties, and Endorsements
ASCR 3—Personal Lines Related Coverages
  • Dwelling and Mobile home
  • Flood, FAIR, Beachfront, and Windstorm Programs
  • Inland Marine, Watercraft, Umbrella, and Underwriting
To earn the ACSR designation through the Personal Lines track, you must also complete:
Phone: (800) 644-2101 (U.S. and Canada)
(610) 644-2100 (Outside the U.S. and Canada)
Fax: (610) 640-9576
Mail: The Institutes
720 Providence Road
Suite 100
Malvern, PA 19355-3433
Customer Success is available Monday through Friday, 8 a.m. to 6 p.m. eastern time.
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Important InformationCourse Guides and textbooks are revised periodically. Check with Customer Success (800-644-2101) if you think you might use the study material(s) you ordered for an exam given beyond the date you selected above.

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The Institutes' courses and programs are dynamic. To provide industry professionals with the knowledge needed to drive powerful business results, The Institutes continuously review and revise technical content and delivery methods based on current industry needs and practices. Therefore, course topics, program requirements, and pricing are subject to change at any time. Our Web site contains the latest course and program information. Customer Service can be reached at or (800) 644-2101.

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