Frequently Asked Questions

  1. Where do I start?
  2. What is the difference between exam centers?
  3. Can I earn CE credits through The Institutes?
  4. How do I learn more about The Institues online courses and programs?
  5. Do I need a password to use The Institutes' site?
  6. Are The Institues on LinkedIn, Facebook, and/or Twitter
  7. Whom do I contact at The Institutes for help?
  8. How do I get a replacement diploma?
  9. I live overseas. How do I order study materials?
  10. How do I know what CPCU class I belong to and how does that affect my recognition at conferment?
  11. What are the future dates and locations for The Institutes National CPCU Conferment and the CPCU Society's Annual Meeting and Seminars?
Where do I start?

If you don't know which course to take, or which program is best suited for your professional and personal goals, we encourage you to take advantage of our free educational counseling service. Click here to visit our Getting Started page.

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What is the difference between exam centers?
The Institutes gives exams at
• Prometric Testing Centers
• Institutes Approved On-Site Testing Centers
• Foreign Paper-and-Pen Testing Centers
Different registration procedures and exam fees apply to each kind of center.

Prometric Testing Centers. Insitutes computerized exams are given at Prometric Testing Centers located in more than 420 cities worldwide. To find the center closest to you, visit www.prometric.com/TheInstitutes.

Institutes Approved On-Site Testing Centers. If your organization has the necessary in-house computer testing facilities, it may offer Institutes exams on-site. These centers usually are open only to the organization’s own employees. To see if on-site exams are available to you, go to our listing of Institutes Approved On-Site Testing Centers and click on the “Find an Exam Location” tab.

If your organization would like to qualify for reduced exam fees by administering Institutes' exam on-site, e-mail Sandy Bowman at Bowman@TheInstitutes.org, fax The Institutes’ Assessments Department at (610) 695-0881, or call (800) 644-2101.

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Can I earn CE credits through The Institutes?

Yes, you can earn CE credits through The Institutes' online CE business unit, CEU.com. Additionally most states offer signifigant CE credits for passing Institutes designation course exams. Take a moment to look up CE credits for your state.

And what about college credit for Institutes courses?

The American Council on Education (ACE) has made college credit recommendations for The Institutes' courses. These recommendations range from 1 to 6 semester hours (most are 3 hours). Most credit recommendations apply to a bachelor's degree; however, a number of courses are recommended for graduate credit. These recommendations are given only as guidelines for use when planning your courses with a college advisor. You can also apply The Institutes' courses directly to earning a bachelor's or an associate degree in our joint degree program with a number of colleges that offer online degrees.

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How do I learn more about The Institutes' online courses and programs?

The Institutes offer more than 300 online, self study courses and programs at a variety of levels and across a multitude of functional areas. Our online courses can help you quickly fill a knowledge gap in a specific technical area, or provide a convenient way to study designation course material. Visit our Online Learning page for all available courses.

The Institutes' instructor-led classes are facilitated by experienced instructors. These include courses for the Associate in General Insurance (AINS) designation program, the Associate in Claims (AIC) designation program, and Chartered Property Casualty Underwriter (CPCU) courses.

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Do I need a password to use The Institutes' site?

You need a student account to purchase materials, register for exams, use My Progress Tracker, view grades and other personal information. By creating an online account, you can set up a username and password to use these features.

If you previously had an account, click account manager to log in and reset your account information.

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Are The Institutes on LinkedIn, Facebook and/or Twitter?

Yes, you can find The Institutes on LinkedIn, Facebook, and Twitter, where discussions  are posted on Institutes’ courses, exams, continuing education, and other industry topics.

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Whom do I contact at The Institutes for help?

For questions about ordering materials, registering for exams, continuing education certificates, transcripts, grades, online learning, customized products, strategic partnerships, help with study tips or course planning, and general inquiries, contact Customer Service at customerservice@TheInstitutes.org or at (800) 644-2101.

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How do I get a replacement diploma?

The Institutes will replace diplomas for a $30 charge. This charge will apply in situations such as:

  • Requests for diploma replacement resulting from loss, damage, or destruction.
     
  • Requests for diploma replacement because of a name change.
     
  • Requests for diploma replacement because there is an error in name format (unless the graduate had clearly marked and returned The Institutes' form regarding diplomas).

Requests for a diploma for a previously earned designation will also be subject to the $30 charge.

Students should allow 6-8 weeks to receive a replacement or special order diploma. To obtain a replacement diploma, call The Institutes at (610) 644-2100, ext. 7631.

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I live overseas. How do I order study materials? 

There are a couple of ways to go about it. First, look up the program or course you are interested in taking to obtain prices for the study materials. Contact Customer Service at quote@TheInstitutes.org for a shipping quote for your order. You can then place your order via e-mail at customerservice@TheInstitutes.org or download an order form, fill it out, and fax it to (610) 640-9576 or mail it to Customer Service, 720 Providence Road, Suite 100, Malvern, PA 19355.

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How do I know what CPCU class I belong to?

Your class membership is based on when you complete the CPCU education, ethics, and experience requirements. In order to be recognized at a specific conferment ceremony, you must have passed all exams no later than the last day of the April 15 – June 15 testing window in the year of the conferment ceremony where you wish to be recognized to satisfy the education requirement. Additionally, your online CPCU Matriculation (Ethics and Experience) form must be approved by June 30 to satisfy ethical conduct and experience requirements.

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What are the future dates and locations for The Institutes' National CPCU Conferment and the CPCU Society's Annual Meeting and Seminars?

Below are the dates and locations for The Institutes’ National CPCU Conferment Ceremony and the CPCU Society's Annual Meeting and Seminars:

2014   Anaheim, California   September, 20-23
2015   Indianapolis, Indiana   October, 3-6
2016   Honolulu, Hawaii   September, 17-20

For additional information visit the CPCU Society's Web page.

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